On a scale of 1-10, Bryan is an 11! Not only did he do the furnaces and A/C's at our home, I was so impressed I recommended him to both our daughters for their homes too! All your service tech's should be required to over see Bryon on a service call as part of their training going forward, I will always insist that Bryan is scheduled to do my families service work. I will be giving his name to my son also. Thanks Bryan!!