I just want to point out the excellent service I received on Thursday. Mid afternoon I discovered my sump pump had failed. I made one call to Home Heating and within 20 minutes a worker arrived. I was surprised by the quick response. It was great but better yet was Ty Brainerd. He is the kind of representative every company should hope to have on staff. He was quick, efficient and took care of my sump pump issue. I pay a lot of attention to customer service and Ty's approach was superior in my mind. Please thank him for me.