My furnace tune-up appointment was courteously and professionally scheduled on 10/9/17 by the service department person. The appointment was scheduled at a time convenient to my schedule. Brandon arrived on the early end of my 8 a.m. to 10 a.m. appointment window on 10/10/17. He pleasantly greeted me when he arrived, answered my service questions and thanked me for my business upon completion of his work and departure. He invited me to complete the comment card and the online survey no matter my satisfaction or dissatisfaction. I am pleased to say the service was excellent! Brandon courteously answered my plumbing question and encouraged me to contact the office for plumbing service and appointments. The Home Heating quality customer service!